Leveringspolitik

Shipping Policy – SATO Matcha

At SATO, we aim to offer a smooth and reliable delivery experience to all our customers. We currently offer free standard shipping on all orders within Denmark and selected EU countries.

Shipping Destinations

We ship to the following regions:

  • Denmark (standard shipping is free)

  • Selected EU countries (free or reduced shipping may apply)

We are working to expand our delivery areas. If your location is not listed at checkout, feel free to contact us at info@satocph.dk.

Shipping Costs

  • Denmark: Free standard shipping on all orders

  • EU (selected countries): Free or reduced shipping - calculated at checkout

  • Other regions: Calculated at checkout

Delivery Times

Estimated delivery times:

  • Denmark: 1–3 business days

  • EU: 3–7 business days

  • Other regions: N/A

Orders are typically processed within 24 hours (Monday–Friday). Orders placed on weekends or public holidays will be processed the following business day.

Carriers

We use trusted carriers including PostNord, DAO, and GLS for deliveries within Denmark. For EU deliveries, we collaborate with major international couriers.

Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking link. If you do not receive a tracking number within 48 hours, please contact us.

Delivery Issues

If your order is delayed, damaged or lost in transit, please notify us immediately at info@satocph.dk, and we will assist you in resolving the issue.

We are not liable for failed deliveries caused by incorrect or incomplete shipping addresses entered during checkout.

Customs & Import Duties

Orders shipped outside Denmark may be subject to local taxes, customs duties or import fees. These charges are the responsibility of the customer and are not included in our prices or shipping fees.

Questions?

If you have any questions or concerns regarding your shipment, don’t hesitate to reach out at:
📩 info@satocph.dk